General Questions

Will Brand New Resume templates work on my PC/ Mac?

If your PC/ Mac has Microsoft Word installed, it’s easy to just click and open.

What exactly is Brand New Resume templates?

Brand New Resume templates are here to help you making a professional looking cv/ resume, and to win the job you desire.

Are Brand New Resume Templates hard to use?

Brand New Resume templates are simple to modify and edit, all you need to do is copy or type your personal details into the ready made text boxes.

Pre-Sales Questions

I have specific questions I need answered before making a purchase. How can I ask them?

You can go to Contact page, send us an email from there. But before asking your questions, we recommend you to look for answers in FAQ page, your questions might have been already answered here.

How does the purchase process work?

First you will need to create a username and password in Register page so you can later login and add templates in the cart. Once you select the template you’d like to purchase, you will be taken to our checkout page. Next you will be redirected to a secure checkout page on PayPal where you can either pay credit card or PayPal funds. Once payment has been processed, you’ll be able to login and download your purchase.

Can I download your templates to test them out before I buy?

You can download our free templates to test them out, you can search them in Templates page.

What type of payment methods do you accept?

We only allows payments from the most popular payment gateway – PayPal. All orders are processed directly on its site using the industry standard SSL (secure socket layer otherwise known as https) so you don’t need to worry about security. We do not store any credit card or payment processing information in our system. PayPal accept credit cards or funds already deposited within your accounts.

Account Questions

I didn't receive the confirmation account email after I register?

Sometimes those emails may end up in a Spam folder. It’s best to check your Junk Mail or Spam Folder to see if you have received confirmation email from us.

I don’t remember my account username. How can I retrieve it?

When you purchased an template from us, you setup a username and it was emailed to you. If you are unable to remember or find the email containing your username, please go to Contact page, select Billing/ Account Questions as subject and send us your first & last name, any email addresses you may have used to purchase one of our templates, and what message(s) you are prompted with when trying to login. Once we can verify your account, we will resend your login details.

I forgot my account password. How can I reset it?

On the account Log In page, there is a “Lost your password” option. Enter your email address and it will be resent to you.

I just bought a template and don’t know how to download it. What do I do?

After you have purchased a template, you will be taken to a page which contains download links. Also you will receive an email which contains download links and order receipt.

Legal Questions

What license does Brand New Resume abide by?

Please read Terms & Conditions.

Can I get a refund after I’ve made my purchase?

No. All sales are final since Brand New Resume are software and instantly downloadable digital media. Once you have our templates, there is no way to “return” it.